Introducing the Molecular Designs Knowledge Base

At Molecular Designs, we pride ourselves on the white-glove customer experience our clients have when working with us. To make that experience even smoother and add more avenues for support, we’re excited to introduce our Knowledge Base—your go-to destination for quick answers. Whether you’re looking for product specifications, Certificates of Analysis (CoA), or have other burning questions, you’ll find the answers you’re looking for here.

Why the Knowledge Base?

While we are always available to assist you personally, the Knowledge Base will act as our definitive "source of truth" for project-critical product information. This is a way to further extend the service we offer to clients, which will be available 24/7 for timely answers to common questions.

• Product Specifications: A directory to spec sheets so you have relevant technical details at your fingertips at all times.
• Certificates of Analysis (CoA): Easy access to CoAs so you can validate your products’ 
  adherence to quality and compliance standards.
• Assay and Calibration Information: Insider product knowledge to ensure your assay setups and calibrations are successful. Find your answers to questions on pipettors, QC materials, plates, dry supplies, and others.

The Ultimate Resource for Busy Labs

We know clients don’t want their time filled with hunting down documents or reaching out for routine information. We’re making sure that the Knowledge Base will help you find what you need quickly and easily. Whether you’re troubleshooting a protocol or ensuring regulatory satisfaction, we have you covered.

An Extension of Our White-Glove Service

The Knowledge Base is not a replacement for our personal touch, but a supplement to it, offering more ways to get what you need—when you need it. As always, our customer service team is on hand to answer your most pressing questions and make sure you feel supported.

Stay Tuned for Updates

Our Knowledge Base is currently growing, and we are continually adding more information. We encourage you to explore it here and find out what types of questions you’ll be able to get answers to. 

Knowledge Hub - https://www.moleculardesigns.com/faq